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Frequently Asked Questions

How do I get referred for physiotherapy?       

You are encouraged to self refer either online or via telephone. 
You may also be referred via GPs and consultants.

What is the waiting time for an appointment?   

URGENT referrals are usually offered an appointment within 2 weeks ROUTINE referrals we aim to see within 6 weeks.Due to unforeseen circumstances these times may vary.


Do I need to bring anything to my appointment?

If you are an outpatient, it is helpful if you bring a list of any current medications you are taking and copies of the results of any other relevant investigations and tests. This can help us with your assessment


What do I need to wear to my appointment?

Depending on the injury or condition we might ask you to undress down to your underwear for your examination .Shorts are useful for lower limb problems.


How long is my appointment?

All patients are given an individual assessment and then provided with an individualised treatment plan as appropriate. These assessment sessions will usually take 30 minutes. The history of your problem will be taken and the area examined, followed by a discussion of treatment goals and a self management plan.

Follow up treatment sessions will last up to 30 minutes.


What happens if?

You do not attend your first appointment, or give 24 hours notice: If you do not attend or give 24 hours notice that you will not be attending your appointment this is classed as a non-attendance. Under this circumstance you will be discharged back to the referrer.

You have cancelled your first appointment with over 24 hours notice: If you cancel your first appointment with more than 24 hours notice you will be offered a second appointment. If you cancel the second appointment you will be discharged back to the referrer

You are late for your appointment: If you are late for your appointment, it will be at the discretion of the clinician as to whether or not you are seen. Where it is not possible to see you, the appointment will be deemed cancelled and you will be able to re-book the appointment.


Can I have a chaperone?

If you require a chaperone to sit in with you at your appointment, or any reasonable adjustments to enable you to attend the appointment please telephone prior to your appointment so that we can make the necessary arrangements.

As per our Chaperone Policy, we will automatically provide a chaperone for patients aged under 18 to attend your physiotherapy appointment. The chaperone will be another health care professional of the same sex as yourself. If you wish to decline the provision of a chaperone, please contact us on the telephone number given above.


What do I need to do when I arrive at the Physiotherapy Outpatient Department?

When you arrive at the Physiotherapy Outpatient Department, please check in at the main reception desk, your name will be taken. You will then be asked to take a seat in the waiting area until your physiotherapist is ready to see you. You will be given a form to fill in about your problem before you see the physiotherapist. Please hand this to your physiotherapist.


How can I obtain a pair of crutches or other walking aid?

The Physiotherapy Department is happy to provide the appropriate type of walking aid for an individual patient. This is provided that they have a referral from their GP or hospital consultant. If appropriate, a physiotherapist or physiotherapy assistant can show you how to use your walking aid correctly. There may be a wait for this until a therapist becomes available.