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North east Essex leading the way on delivering
integrated care closer to home
One of the country’s largest
community-based healthcare contracts, valued at £237 million, will be launched
across north east Essex on April 1 by Anglian Community Enterprise (ACE).
winning Colchester-based community health provider and social enterprise, ACE
was awarded the seven-year ‘Care Closer to Home’ contract by North East Essex
Clinical Commissioning Group.
Closer to Home will offer local people an integrated and seamless network of
patient-centred services to improve patient outcomes and experiences so that:
People with long-term conditions and their
family/carers are supported to be independent in their own homes, avoiding
People are enabled and empowered to take control of
their health and social care needs
People make a good recovery from episodes of
ill-health or following injury.
Managing Director, Lynne Woodcock, said: “Care Closer to Home is integral to
improving community health services by making a whole range of services
available as close to people’s homes as possible. We know people would like
their healthcare services to be more joined up and accessible and we will be
working closely with local GPs, Colchester Hospital University NHS Foundation
Trust, Social Care, the voluntary sector and other key partners to deliver a
more seamless service.
is an experienced community healthcare provider, recognised at national level
for the high quality of care our staff provide. We feel privileged to have been
offered this exciting opportunity.”
will deliver Care Closer to Home services through a three tiered structure:
teams around the patient: those with a role to play
in a patient’s care plan and delivery, including the patient and their
GP neighbourhood teams: professionals working
alongside GPs and practice nurses to support their patients
integrated care teams: a wider
multi-speciality team which will include generic and specialist clinicians and
features which will enable the successful implementation of Care Closer to Home
a community gateway which will provide a single
access point for patients, carers and referring clinicians
a care management plan, agreed with the
patients care co-ordinator, which sets out a patient’s treatment and the wider
support which might be needed
one dedicated professional patients can call with
queries or problems
new self-referral options for some community health
services (eg, physio) meaning you won’t always need to go to the GP before
getting to see a specialist.
voluntary sector will play an increasing and key role in Care Closer to Home.
Lynne Woodcock added: “With the resident population of north east Essex
expected to rise by 13% between 2012-21, we need voluntary and community groups
to help us keep those with long term conditions, and the elderly, out of
hospital when they don’t need to be there, and living a better quality of life.
is why local voluntary and community organisations will be playing a bigger
role in supporting people to stay well in north east Essex. As part of Care
Closer to Home, ACE is investing more than £230,000 in local voluntary groups
to deliver the non-clinical elements of community health services over the next
seven years. This is good news because it is invariably voluntary and community
groups who help to join up gaps in health and care services and support people
at critical moments in their lives.”
Hepplewhite, Chief Officer at the North East Essex CCG, said: "In the
past, health and social care has sometimes been commissioned around the needs
of the service, rather than the needs of people. This has led to
people receiving fragmented care, delivered by many different
professionals. Through Care Closer to Home, local people will
receive joined up services based around their individual needs. We
believe that we can better support our service users to look after their own
health and to enable them to live as independently as possible through this way
which is why Care Closer to Home is so important.”
carers, or community group members in North East Essex interested in learning
more about Care Closer to Home can contact the Patient Experience team at
ACE via email@example.com or on 0843 507
Care Closer to Home
Good news for communities in North
East Essex. Why? Because Care Closer to Home is about care being delivered in a
more joined up way across the healthcare system.
means that patients should have a more seamless experience of care with ACE and
our delivery partners working more closely together to organise care around the
needs of the patient, in settings as close to home as possible.
benefits for patients will be:
Better co-ordination of care for patients moving
through North East Essex’ whole health system - via the Community Gateway.
Easier access to services enabled by Care
Supporting patients to take ownership and control
of their own health and well-being - with patients developing their own
Integrated Care Plans.
Care where it’s needed — delivering more health and
care services in the community, at home, and with GPs.
tell us ACE provides outstanding quality healthcare services that they value.
In the first three months of 2015, we received more than 5,000 friends and
family survey responses with 97% likely or very likely to recommend our
services. We now need to achieve that excellence when it comes to joining up
healthcare services locally.”
at ACE are working with a variety of patient groups and members of the local
community via our Patient Experience Team, Patient Panel, Healthwatch Essex and
the local Health Forum to ensure how and what we communicate about Care Closer
to Home is clear and useful to the people using healthcare services.
If you are a patient, carer, or community group
member in North East Essex who is interested in learning more about Care Closer
to Home and what the new services will mean for you, please contact us at firstname.lastname@example.org or call 0843 507 3684.
ACE wins one of
England’s largest current healthcare contracts to deliver Care Closer to Home
It was announced on the 14th July,
that locally-based Anglian Community Enterprise (ACE) has been awarded one of
England’s largest current healthcare contracts to deliver Care Closer to Home
(community based health services), by North East Essex CCG.
Managing Director, Lynne Woodcock, said it was fantastic news for the local
community who will benefit from improved coordination of care and
easier access to services. “Care Closer to Home is integral to improving
community health services by making a whole range of services available as
close to people’s homes as possible. We know people would like their healthcare
services to be more joined up and accessible and we are looking forward to
working more closely with local GPs, Colchester Hospital University NHS
Foundation Trust and other key partners to deliver a more seamless service.”
recognised the achievement of ACE staff by adding, “The new service has been
designed by our staff, who are delighted that their hard work and commitment to
delivering high quality services has been recognised.
“We are an experienced community healthcare
provider in North East Essex and have been recognised at national level for the
high quality of care our staff provide and we feel privileged to have been
offered this exciting opportunity. Our challenge now is to integrate all the
community services we will be responsible for from April 2016 and ensure
delivery is to the same high standards patients have come to expect from us.”
Samantha Hepplewhite, Acting Chief Officer at the
North East Essex CCG, said: "This was a very rigorous process and we
received high levels of interest from the market with some very strong
bids. ACE has demonstrated robust quality, service delivery,
transformation, patient experience in their bid. They also displayed
a sound knowledge of healthcare provision and the importance of working with
health and social care professionals to offer a joined up
service. We are now looking forward to working with ACE to ensure these
services are up and running by April 2016 and to ensure people know about how
these changes will affect them in the future.”
The Care Closer to Home contract begins on April 1
2016 but Lynne said the hard work to ensure everyone hits the ground running
has already begun.