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North east Essex leading the way on delivering integrated care closer to home

31 March 2016

One of the country’s largest community-based healthcare contracts, valued at £237 million, will be launched across north east Essex on April 1 by Anglian Community Enterprise (ACE).

Award winning Colchester-based community health provider and social enterprise, ACE was awarded the seven-year ‘Care Closer to Home’ contract by North East Essex Clinical Commissioning Group.

Care Closer to Home will offer local people an integrated and seamless network of patient-centred services to improve patient outcomes and experiences so that:

·        People with long-term conditions and their family/carers are supported to be independent in their own homes, avoiding hospital admissions

·        People are enabled and empowered to take control of their health and social care needs

·        People make a good recovery from episodes of ill-health or following injury.

 

ACE Managing Director, Lynne Woodcock, said: “Care Closer to Home is integral to improving community health services by making a whole range of services available as close to people’s homes as possible. We know people would like their healthcare services to be more joined up and accessible and we will be working closely with local GPs, Colchester Hospital University NHS Foundation Trust, Social Care, the voluntary sector and other key partners to deliver a more seamless service.

“ACE is an experienced community healthcare provider, recognised at national level for the high quality of care our staff provide. We feel privileged to have been offered this exciting opportunity.”

ACE will deliver Care Closer to Home services through a three tiered structure:

·        teams around the patient: those with a role to play in a patient’s care plan and delivery, including the patient and their family/carer

·        GP neighbourhood teams: professionals working alongside GPs and practice nurses to support their patients

·         integrated care teams: a wider multi-speciality team which will include generic and specialist clinicians and practitioners.

 

Key features which will enable the successful implementation of Care Closer to Home include:

·        a community gateway which will provide a single access point for patients, carers and referring clinicians

·         a care management plan, agreed with the patients care co-ordinator, which sets out a patient’s treatment and the wider support which might be needed

·        one dedicated professional patients can call with queries or problems

·        new self-referral options for some community health services (eg, physio) meaning you won’t always need to go to the GP before getting to see a specialist.

The voluntary sector will play an increasing and key role in Care Closer to Home. Lynne Woodcock added: “With the resident population of north east Essex expected to rise by 13% between 2012-21, we need voluntary and community groups to help us keep those with long term conditions, and the elderly, out of hospital when they don’t need to be there, and living a better quality of life.


“This is why local voluntary and community organisations will be playing a bigger role in supporting people to stay well in north east Essex. As part of Care Closer to Home, ACE is investing more than £230,000 in local voluntary groups to deliver the non-clinical elements of community health services over the next seven years. This is good news because it is invariably voluntary and community groups who help to join up gaps in health and care services and support people at critical moments in their lives.”

Sam Hepplewhite, Chief Officer at the North East Essex CCG, said: "In the past, health and social care has sometimes been commissioned around the needs of the service, rather than the needs of people.  This has led to people receiving fragmented care, delivered by many different professionals.  Through Care Closer to Home, local people will receive joined up services based around their individual needs.  We believe that we can better support our service users to look after their own health and to enable them to live as independently as possible through this way which is why Care Closer to Home is so important.”

Patients, carers, or community group members in North East Essex interested in learning more about Care Closer to Home can contact the Patient Experience team at ACE via patientinformation@acecic.nhs.uk or on 0843 507 3684.



Care Closer to Home

30 November 2015

Good news for communities in North East Essex. Why? Because Care Closer to Home is about care being delivered in a more joined up way across the healthcare system.

This means that patients should have a more seamless experience of care with ACE and our delivery partners working more closely together to organise care around the needs of the patient, in settings as close to home as possible.

Key benefits for patients will be:

·        Better co-ordination of care for patients moving through North East Essex’ whole health system - via the Community Gateway.

·        Easier access to services enabled by Care Co-ordinators.

·        Supporting patients to take ownership and control of their own health and well-being - with patients developing their own Integrated Care Plans.

·        Care where it’s needed — delivering more health and care services in the community, at home, and with GPs.

‘Patients tell us ACE provides outstanding quality healthcare services that they value. In the first three months of 2015, we received more than 5,000 friends and family survey responses with 97% likely or very likely to recommend our services. We now need to achieve that excellence when it comes to joining up healthcare services locally.”

Staff at ACE are working with a variety of patient groups and members of the local community via our Patient Experience Team, Patient Panel, Healthwatch Essex and the local Health Forum to ensure how and what we communicate about Care Closer to Home is clear and useful to the people using healthcare services.

If you are a patient, carer, or community group member in North East Essex who is interested in learning more about Care Closer to Home and what the new services will mean for you, please contact us at enquiries@acecic.nhs.uk or call 0843 507 3684.


ACE wins one of England’s largest current healthcare contracts to deliver Care Closer to Home
14 July 2015

It was announced on the 14th July, that locally-based Anglian Community Enterprise (ACE) has been awarded one of England’s largest current healthcare contracts to deliver Care Closer to Home (community based health services), by North East Essex CCG.

ACE’s Managing Director, Lynne Woodcock, said it was fantastic news for the local community who will benefit from improved coordination of care and easier access to services. “Care Closer to Home is integral to improving community health services by making a whole range of services available as close to people’s homes as possible. We know people would like their healthcare services to be more joined up and accessible and we are looking forward to working more closely with local GPs, Colchester Hospital University NHS Foundation Trust and other key partners to deliver a more seamless service.”

Lynne recognised the achievement of ACE staff by adding, “The new service has been designed by our staff, who are delighted that their hard work and commitment to delivering high quality services has been recognised.

“We are an experienced community healthcare provider in North East Essex and have been recognised at national level for the high quality of care our staff provide and we feel privileged to have been offered this exciting opportunity. Our challenge now is to integrate all the community services we will be responsible for from April 2016 and ensure delivery is to the same high standards patients have come to expect from us.”

Samantha Hepplewhite, Acting Chief Officer at the North East Essex CCG, said: "This was a very rigorous process and we received high levels of interest from the market with some very strong bids.  ACE has demonstrated robust quality, service delivery, transformation, patient experience in their bid.  They also displayed a sound knowledge of healthcare provision and the importance of working with health and social care professionals to offer a joined up service.  We are now looking forward to working with ACE to ensure these services are up and running by April 2016 and to ensure people know about how these changes will affect them in the future.”

The Care Closer to Home contract begins on April 1 2016 but Lynne said the hard work to ensure everyone hits the ground running has already begun.