Home > About Us > Quality in Care > Our commitment to being open and honest and the Duty of Candour
are proud of the high quality and safe care that we provide but we also
acknowledge that sometimes mistakes can happen. In these rare circumstances we
will be open and honest and act immediately in order to put things right,
giving you and your family a better understanding of the situation.
always thoroughly investigate and respond to concerns raised or incidents that
happen in our services and part of the investigation process is to explain to
the person involved; or their family, exactly what went wrong and why. When harm is caused we are committed
to apologising, ensuring that lessons are learned and actions put in place to
prevent them from happening again.
commitment is an integral part of our ‘Being open Policy’ and our obligation to uphold the ‘Duty of
A chance to
member of our organisation staff will meet with you to talk about what went
wrong. You may also want a friend or relative to attend.
some cases it can take a number of weeks to investigate a problem, so it might
be that at the first meeting we won't be able to tell you exactly what went
wrong. If this information isn't available to you immediately, you will be
informed how your case will be investigated and when you can expect more
details. You will be given contact details for a relevant member of staff who
will be able to answer any queries you may have in the meantime.
Compliments, Comments, Concerns and Complaints Leaflet