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Speak Out Safely

Anglian Community Enterprise supports the Nursing Times Speak Out Safely campaign. This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.

Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.

Click here 
for more information about the Speak Out Safely campaign.

Lynne Woodcock, ACE’s Managing Director said

“We hope our support of the Nursing Times Speak Out Safely campaign provides further reassurance to our patients, staff and volunteers. We support a culture of openness whereby staff can raise concerns about care quality and standards will be listened to, taken seriously and acted upon. Our patients, their families and carers deserve the best possible care and it is our duty to address concerns raised by staff where standards fall below that our patients can expect. This demonstrates our commitment to ensuring our patients feel cared for, safe and confident in their care at Anglian Community Enterprise."

Whistle-blowing Policy

Anglian Community Enterprise (ACE) is committed to achieving the highest possible standards of quality, openness and accountability in all of its practices. To achieve these aims ACE welcomes staff raising their concerns about health care, safety, malpractice, fraud or damage to the environment. The organisation also encourages its staff to use internal mechanisms to report any illegal acts or omissions by employees or ex-employees. Details of how ACE’s staff are supported when they raise genuine concerns are available in ACE’s Whistleblowing Policy.