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Anglian Community Enterprise supports the Nursing
Times Speak Out Safely campaign. This means we encourage any staff member who
has a genuine patient safety concern to raise this within the
organisation at the earliest opportunity.
safety is our prime concern and our staff are often best placed to identify
where care may be falling below the standard our patients deserve. In order to
ensure our high standards continue to be met, we want every member of our staff
to feel able to raise concerns with their line manager, or another member of
the management team. We want everyone in the organisation to feel able to
highlight wrongdoing or poor practice when they see it and confident that their
concerns will be addressed in a constructive way.
that where staff identify a genuine patient safety concern, we shall not treat
them with prejudice and they will not suffer any detriment to their career.
Instead, we will support them, fully investigate and, if appropriate, act on
their concern. We will also give them feedback about how we have responded to
the issue they have raised, as soon as possible.
It is not
disloyal to colleagues to raise concerns; it is a duty to our patients.
Misconduct or malpractice should never be tolerated, while mistakes and poor
practice may reveal a colleague needs more training or support, or that we need
to change systems or processes. Your concerns will be dealt with in an open and
supportive manner because we rely on you to ensure we deliver a safe service and
ensure patient safety is not put at risk. We also want this organisation to
have the confidence to admit to mistakes and to use them as learning
are a permanent employee, an agency or temporary staff member, or a volunteer,
please speak up when you feel something is wrong. We want you to be able to
Speak Out Safely.
Click here for more information about the Speak Out Safely campaign.
ACE’s Managing Director said
“We hope our support of the Nursing Times Speak Out
Safely campaign provides further reassurance to our patients, staff and
volunteers. We support a culture of openness whereby staff can raise concerns
about care quality and standards will be listened to, taken seriously and acted
upon. Our patients, their families and carers deserve the best possible care
and it is our duty to address concerns raised by staff where standards fall
below that our patients can expect. This demonstrates our commitment to
ensuring our patients feel cared for, safe and confident in their care at
Anglian Community Enterprise."
Community Enterprise (ACE) is committed to achieving the highest possible
standards of quality, openness and accountability in all of its practices. To
achieve these aims ACE welcomes staff raising their concerns about health care,
safety, malpractice, fraud or damage to the environment. The organisation also
encourages its staff to use internal mechanisms to report any illegal acts or
omissions by employees or ex-employees. Details of how ACE’s staff are
supported when they raise genuine concerns are available in ACE’s Whistleblowing Policy.