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Give us your feedback - Patient Experience and Information

ACE is passionate about the services we provide and care deeply about the quality of the care that our patients, service users, their carers and families receive from us.

Good experience can improve health outcomes, create better relationships for health care providers and the receivers of that care, provide support to carers and can improve efficiency and compliance. A good experience means doing more than just meeting physical needs, we aim to meet people’s holistic needs too.


Our aim is to ensure that patients, their families and carers receive an experience that not only meets but exceeds their expectations of services within ACE.


Friends and Family Test (FFT) 

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment.



The test is a single question survey which asks patients whether they would recommend hospital wards, departments and services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive.


ACE uses feedback from the FFT as a means of gaining a better understanding of the needs of our patients, service users and carers and helps to inform quality improvement activities within our services.


Look out for our FFT postcards when accessing ACE services or ask your healthcare professional for more information on providing feedback. 

Alternatively you can complete the Friends and Family Test online by clicking the button opposite.





You can also provide feedback by completing our Patient Experience or Carers Survey online by clicking the buttons below.




 

Alternatively, you can complete a paper copy of our Patient Experience Survey or Carers Survey survey and post back to us at: 


Patient Experience

Anglian Community Enterprise

659-662 The Crescent

Colchester Business Park

Colchester

CO4 9YQ.


 

 

Talk to Us!

If you would like advice or support or if have feedback that you would like to share with us you can contact our PALS team. This may be to give a compliment, share a comment, or raise a concern. Our dedicated PALS team offer free impartial advice and are available 09.00-17.00, Mon – Fri. Tel: 0800 819 9030.


How to get involved

If you or a member of your family have used our services and would like to become involved in contributing to future community healthcare developments and improvements, why not join ACE’s Patient Panel. To register your interest or to find out more please contact our patient experience team on: 0843 507 3684 or email: patientinformation@acecic.nhs.uk

 

Patient Information Policy 

Accessing Interpretation and Translation Policy